Privacy Policy
At Surron Bikes Shop QLD, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.
Information We Collect
– Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
– Non-Personal Information: We may also collect non-personal information about your interactions with our website, such as IP address, browser type, and page views.
How We Use Your Information
– To process your orders and manage your account.
– To communicate with you regarding your orders, inquiries, and promotional offers.
– To improve our website and services based on your feedback.
– To comply with legal obligations.
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, please be aware that no method of transmission over the internet is 100% secure.
Cookies
Our website uses cookies to enhance user experience. You can control the use of cookies through your browser settings.
Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to trusted third parties who assist us in operating our website and conducting our business.
Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at [insert contact details].
Changes to Our Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
Shipping Policy
Order Processing
All orders are processed within 1-3 business days.
You will receive a confirmation email once your order has been shipped.
Shipping Methods
We offer various shipping options to suit your needs, including standard and express delivery. Shipping fees will be calculated at checkout based on your location and the selected shipping method.
Delivery Timelines
Estimated delivery times vary depending on your location:
– Standard Shipping: 3-7 business days
– Express Shipping: 1-3 business days
International Shipping
Currently, we only offer shipping within Australia. For international inquiries, please contact us at sales@surronbikesqld.com.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Shipping Issues
If you experience any issues with your shipment, including delays or missing items, please contact our customer support team at sales@surronbikesqld.com.
Return Policy
Returns and Exchanges
We want you to be completely satisfied with your purchase! If you’re not happy with your item, you may return it within 7 days of receiving your order for a full refund or exchange.
Eligibility for Returns To be eligible for a return:
– The item must be unused, in its original packaging, and in the same condition as you received it.
– Proof of purchase (receipt or order confirmation) must accompany your return.
Return Process
To initiate a return, please follow these steps:
1. Contact our customer support team at sales@surronbikesqld.com to request a return authorization.
2. Ship the item back to the return address provided by our support team.
3. Once received and inspected, we will process your refund or exchange within [insert timeframe, e.g., 5-7 business days].
Non-Returnable Items
Certain items are non-returnable, including:
– Gift cards
– Clearance or final sale items
– Custom or personalized orders
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact details], and we will assist you with a replacement or refund.
Changes to Our Return Policy We reserve the right to modify our return policy at any time. Any changes will be posted on this page.
For any further questions regarding our policies, please feel free to contact our customer support team.
Thank you for choosing Surron Bikes
Shop QLD!